Shopping Assistance
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Your Order
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Shipping/Returns
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| Top 10 Customer Questions |
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1.
Why buy from OfficeFurniture.com?
Unbeatable Service!
Free Shipping!
9-year guarantee!
Huge Selection!
Great Prices!
OfficeFurniture.com is a National Business Furniture company, which has been providing beautiful furniture to offices and homes since 1975!
2.
What does free shipping mean?
All products on OfficeFurniture.com are offered with free shipping included in the merchandise price. This means that there are no additional charges to you for UPS, FedEx, and common carrier tailgate delivery.
For UPS or FedEx deliveries, your merchandise will be brought inside your building. For items that are too large to ship via UPS or FedEx, free tailgate delivery is included, meaning your furniture will be shipped to your receiving dock. If no dock is available, you will be responsible for taking the furniture off of the delivery truck.
Inside delivery services for these larger items is available for an additional charge. These optional charges will be shown once you add products to your shopping cart. For large orders requiring inside delivery, we strongly suggest you call to discuss your needs so that we can apply all appropriate discounts.
3.
How will my furniture be shipped?
Shipping methods vary depending upon the size of the item(s) being ordered. Product specific information is available on each product page. Please call us at 800-933-0053 with any shipping questions or special instructions.
UPS/FedEx deliveries:
UPS and FedEx deliveries will be brought inside your building. If you require additional services, please call 800-933-0053 and we can help!
Common carrier shipments:
Your order will be shipped with free tailgate delivery included, meaning the furniture will be delivered to your dock. If there is no delivery dock at your business or home office, you will be responsible for taking the furniture from the tailgate of the delivery truck.
For an additional charge, inside delivery services are available. These optional charges will be shown once you add products to your shopping cart. For orders of over $5000 requiring inside delivery, we strongly suggest you call to discuss your needs so we can apply all appropriate discounts.
If you have special needs or questions, tell us in the shipping instructions/order comments area during checkout or call us at 800-933-0053 to discuss. If needed, we can arrange for the trucking company to call 24 hours prior to delivery so that you will know when to expect them.
4.
If I am not able to receive a shipment, will OfficeFurniture.com leave the merchandise at my door or in a spot that I specify?
Furniture that ships via UPS or FedEx Ground typically will be left at your door if you are not there at the time of delivery. However, Common carrier deliveries require you to be present at the time of delivery. If needed, we can arrange for the trucking company to call 24 hours prior to delivery so that you will know when to expect them.
5.
How do I check the status of my order or track my order?
There are three ways to check your order status:
 Use our online Order Status tool
Email us
Call us at 800-933-0053
6.
Do you offer free fabric samples?
Yes, most of our popular vendors have finish and fabric samples available. To order online, click on the "Free Color Samples" link or a swatch on a product page. Select the sample(s) you wish to order, enter your shipping information and submit your order. You can also call 800-933-0053 to place your order. Your swatches should arrive within 3-5 business days.
7.
Are there volume discounts available?
Call our representatives at 800-933-0053 for volume purchase pricing.
8.
What is your warranty/guarantee policy?
We proudly offer a 9 year guarantee that all products are accurately described and will give you the service you expect. If there are any problems with the quality of the materials or workmanship, we will adjust, repair or replace to your satisfaction.
Normal wear or chairs used 24 hours per day are excluded. Orders over $15,000 and products with electronic components are subject to manufacturer's warranty. The guarantee does not include color matching. If you have a question regarding colors, please request free color samples prior to placing your order.
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