Company Information
Why buy from OfficeFurniture.com?
Unbeatable Service!
9-year guarantee!
Huge Selection!
Great Prices!
OfficeFurniture.com is a National
Business Furniture company, which has been providing beautiful
furniture to offices and homes since 1975!
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Do you have a
store?
We do not have a physical store. Selling online allows us offer
a larger selection of office furniture at better prices than most retail outlets.
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Where are you located?
OfficeFurniture.com is a National Business
Furniture company, which was founded in 1975 in Milwaukee, Wisconsin.
Although Milwaukee is still our corporate headquarters, we now
have other offices throughout the United States including Atlanta,
Dallas, Los Angeles and New York.
OfficeFurniture.com
735 N. Water St. Ste. 400
PO Box 510050
Milwaukee, WI 53203-0017
phone: 1-800-933-0053
fax: 1-800-468-1526
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What is your 800 number/fax number?
OfficeFurniture.com maintains a toll free number for
sales orders and customer service inquiries. Please call
1-800-933-0053 to contact a representative
or fax us at 1-800-468-1526.
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What are your phone hours?
Sales Phone Hours:
Mon.-Fri. 6:30 am-8 pm., Sat. 8 am-8 pm, Sun. 8 am-6 pm, Central Time
Customer Services Hours:
Mon.-Fri. 6:30 am-8 pm, Central Time
Call 1-800-933-0053 or
email
us for product quotations, billing inquiries or for any other
questions.
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Who do I contact for customer service?
We strive to carry quality brands and deliver your new furniture in
perfect condition. If you need service on furniture, we will do
everything we can to help you. Often the manufacturer wants to be
contacted directly. The manufacturer usually handles part
replacements, etc. There will be a note in the literature that
comes with your new furniture that will direct you on who to call
in the event that service replacement is needed. If this information
is not available, please call us at 1-800-933-0053 or
email us
for product quotations, billing inquiries, product inquiries or
for any other issues.
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Does your company have Spanish speaking representatives?
If you need sales or customer service assistance in Spanish, please contact Jann Martinez at 1-800-558-1526.
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¿Se habla español?
Si Ud. necesita ayuda con las ventas o los servicios, por favor habla con Jann Martinez 1-800-558-1526.
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Does your company have paper catalogs?
We do not print an OfficeFurniture.com catalog. Our full selection
is shown on our website. However, we can send you catalogs from our
related companies, National Business Furniture (office furniture),
Alfax (school furniture)
and Dallas Midwest (church furniture).
Call 1-800-933-0053 and we’ll send you a
free catalog today!
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Can we get a brochure from the manufacturer?
Yes, call our representatives at 1-800-933-0053 and they will send you free manufacturers'
brochures today!
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Do you offer free fabric samples?
Yes, most of our popular vendors have finish and fabric samples available. Our website is designed
to accommodate FREE color sample ordering, whenever available,
via our special Color Sample Cart. Please look for the "Colors"
button on our product pages, and you can add swatches to your
Color Sample Cart and order them online.
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Do you have any information on ergonomics?
Ergonomic chairs provide support by offering multiple
adjustability options to best suit your needs. Ergonomics is
difficult to define but basically means getting as much
adjustability as possible to maximize productivity by reducing
operator fatigue and discomfort. Seat height, arm height, lumbar
support, tension control and knee-tilt adjustments in chairs all
aid in ergonomics support. Refer to the guide below to help
choose an ergonomic chair. This diagram shows 11 of the most
popular adjustments to look for when ordering.
Although no chair is going to solve critical back problems, there
are chairs available that will help aid in back support. Those
chairs will usually have lumbar support built in; or they will
have an adjustable back which can pivot in and out and up and
down to better fit a customer's back. Call 1-800-933-0053
for assistance or click here to view our Ergonomic Office Chairs category.
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Do you have an Affiliate program?
Our Affiliate Program is a dynamic way for you to make extra
cash from your website simply by linking to OfficeFurniture.com
and enhancing your site with great office furniture from an
experienced online leader. We have partnered with LinkShare
to manage the program and LinkShare will provide you with
useful tracking metrics. They will monitor traffic coming
from your site to ours, and they will provide you with daily
reports so you can see how the links you have chosen are
working for you. If you're already a Linkshare member, click here
to join our program. Otherwise, click here to create a Linkshare account and then join our program.
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Do you have a GSA Contract?
OfficeFurniture.com does not have a GSA Contract but our sister company, National Business Furniture,
does. NBF's commercial contract (#GS-28F-0007T) covers hundreds of office furniture products with
specified GSA discounts. Visit NBF.com
to view our selection of GSA-approved office furniture or call our GSA specialists at 1-800-558-1010.
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Order Information
How do I place an order with OfficeFurniture.com?
We want you to feel comfortable placing your order. You can use
our secure online ordering system or simply call us during
regular business hours. You are also welcome to mail or fax your
order to us.
OfficeFurniture.com
735 N. Water St. Ste 400
PO Box 510050
Milwaukee, WI 53203-0017
phone: 1-800-933-0053
fax: 1-800-468-1526
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How is my personal information protected/What is your privacy policy?
OfficeFurniture.com is dedicated to
protecting the privacy of our customers and follows industry
standard best practices to do so. OfficeFurniture.com
does NOT rent or sell email addresses or phone numbers.
Click here to view our complete privacy policy.
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How do I check the status of my order or track my order?
There are three ways to check your order status:
 Use our online
Order Status tool
Email us
Call us at 1-800-933-0053
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What are my Confirmation number and Order number?
Your Confirmation number is generated when you place your order
online. It is included on the Checkout – Receipt page of our
website and is included in the Confirmation email we immediately
send to you. Your Order Number is included in the Acknowledgment
email we send to you after we have processed your order.
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What types of payment are accepted?
Our website accepts orders using Visa, MasterCard, American Express and Discover cards.
By phone, we can also accept Money Orders and Wire Transfers.
Sorry, we do not accept C.O.D. orders.
If you are interested in obtaining credit terms for your company or organization, please call us at 1-800-933-0053.
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Is sales tax charged?
We only charge sales tax on items shipped to Wisconsin and Nevada.
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Are there volume discounts available?
Call our representatives at 1-800-933-0053 for volume purchase pricing.
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Why won't your website accept my credit card?
To protect your credit card information, we validate the information
you provide during the checkout process. If you received an error
message during checkout, please confirm that the following information exactly matches your credit card:
Credit card number
Expiration date
Name on card
Billing address (must match the billing address of your credit card)
If you are still having problems please try another credit
card or call us at 1-800-933-0053.
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Do you offer any leasing options?
The order must be a minimum of $2,000 including delivery. Different payment plans to meet your needs can be arranged.
OfficeFurniture.com's rates are among the lowest in the country. Call for rates and details
1-800-933-0053. We are not able
to offer leasing on orders shipping to residences.
| Equipment Cost |
24 Mo. |
36 Mo. |
48 Mo. |
60 Mo. |
| $2,000 - $5,000 |
.0508 |
.0354 |
.0286 |
.0243 |
| $5,001 - $10,000 |
.0499 |
.0349 |
.0280 |
.0238 |
| $10,001 - $25,000 |
.0490 |
.0346 |
.0273 |
.0233 |
| $25,001 - $50,000 |
.0486 |
.0344 |
.0271 |
.0230 |
Example: $4,491 Furniture package; 36 Month lease: Monthly payments equal .0354 X $4,491 = $159/Mo.
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Shipping/Delivery Information
What is your shipping/delivery policy?
Currently we deliver to all 50 U.S. States, the District of
Columbia and U.S. Territories. Additional delivery charges will
be applied on shipments to Alaska, Hawaii and U.S. Territories.
Please call us at 1-800-933-0053 for
information on these delivery rates or for assistance with
shipping to an APO or international address. We don't deliver to
P.O. boxes at this time.
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If I am not able to receive a delivery, will OfficeFurniture.com leave the merchandise at my door or in a spot that I specify?
Furniture that ships via UPS or FedEx Ground typically will be
left at your door if you are not there at the time of delivery.
However, Common carrier deliveries require you to be present at
the time of delivery. If needed, we can arrange for the trucking
company to call 24 hours prior to delivery so that you will
know when to expect them.
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How will my furniture be delivered?
Shipping methods vary depending upon the size of the item(s)
being ordered. Product specific information is available on each
product page. Please call us at 1-800-933-0053
with any delivery questions or special instructions.
UPS/FedEx deliveries:
UPS and FedEx deliveries will be brought inside your building.
If you require additional services, please call 1-800-933-0053
and we can help!
Common carrier deliveries:
For business address deliveries; your order will ship tailgate
delivery, meaning the furniture will be delivered to your dock
or, if there is no delivery dock at your business, customer
assistance will be required to take the product off the truck.
If you need inside delivery or have special needs, tell us in
the shipping instructions/order comments area during checkout
or call us at 1-800-933-0053 to discuss.
Additional charges may apply for additional delivery services.
For home office/residential address deliveries; you will be asked
if your order is being delivered to a private residence during
checkout. For residential deliveries, if the heaviest box on
your order is over 200 lbs., inside delivery will be provided
at no additional charge. Orders with smaller packages will be
shipped via tailgate delivery, the most economical method of
delivery. On tailgate deliveries, customer assistance will be
required to take the product off the truck. If needed, we can
arrange for the trucking company to call 24 hours prior to
delivery so that you will know when to expect them.
If you need additional services, such as stair carries or
assembly, or have any questions about delivery, complete the
shipping instructions/order comments area during checkout or
call us at 1-800-933-0053 to discuss.
Additional charges may apply for additional delivery services.
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May I request a morning delivery?
Because delivery times are scheduled at the discretion of the carrier used for your
order, we cannot accept requests for specific delivery times.
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When will my order ship?
Delivery times are indicated on the product page for each of the
items on our website. The majority of the products on our site
will be delivered to you in 1-2 weeks.
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Is it possible to receive my product faster than 1-2 weeks?
2-3 day delivery is available in many areas. Please call 1-800-933-0053 to speak to one of
our chair specialists for pricing and availability.
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After the Sale Information
How do I assemble my product?
Basic tools are required to assemble most products. Generally, you'll need a screw
driver and possibly a hammer.
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Do you have instructions for assembling the item?
Instructions will come with the item. If you have any questions call our Customer Service at
1-800-933-0053 for assistance.
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Is professional assembly available?
Yes, we work with assembly firms throughout the United States. Please call
1-800-933-0053 and an Inside Sales
representative will refer you.
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What is your warranty/guarantee policy?
We proudly offer a 9-year guarantee that all products are accurately described
and will give you the service you expect. If there are any problems with the quality of the materials
or workmanship, we will adjust, repair or replace to your
satisfaction.
Normal wear or chairs used 24 hours per day are excluded.
Orders over $15,000 and products with electronic components
are subject to manufacturer's warranty. The guarantee does not
include color matching. If there is a question, please request
free color samples prior to placing your order.
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What is the cancellation policy?
If we are able to cancel your order before it is produced and/or shipped,
there is not a charge for the cancellation. If the product has
been shipped, you will be responsible for all inbound and
outbound shipping charges. These charges will be deducted
from your refund. Cancellations or returns must be authorized
in advance. Please call 1-800-933-0053
and a Customer Service representative will assess the situation
and, if need be, issue a return authorization.
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What is the return policy?
If an item needs to be returned, restocking fees and freight charges may apply.
Please call 1-800-933-0053 and a Customer
Service representative will assess your situation. If you have
any doubts about color matching, please request free color
samples prior to placing your order.
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What if something is wrong with the furniture (damaged/missing part)?
We strive to carry quality brands and deliver your new furniture
in perfect condition. If something is wrong with your furniture,
we will do everything we can to help you. Often the manufacturer
wants to be contacted directly. The manufacturer usually handles
part replacements. There will be a note in the literature that
comes with your furniture that will direct you on who to call in
the event that parts are needed. If this information is not
available or if you have any questions, please call us at
1-800-933-0053 or
email us.
We proudly offer a 9 year guarantee that all products are
accurately described and will give you the service you expect.
If there are any problems with the quality of the materials or
workmanship, we will adjust, repair or replace to your
satisfaction. Orders over $15,000 and products with electronic
components are subject to manufacturer's warranty. The guarantee
does not include color matching. If there is a question, please
request free color samples prior to placing your order.
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Who do I contact about billing questions?
Please call 1-800-933-0053 or email us and a
Customer Service representative will be able to assist you.
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