Company Information
Why buy from
OfficeFurniture.com
?
Unbeatable Service!
Free Delivery!
9-year guarantee!
Huge Selection!
Great Prices!
OfficeFurniture.com
is a National Business Furniture company, which has been providing beautiful furniture
to offices and homes since 1975!
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Do you have a store?
We do not have a physical store. Selling online allows us to offer a larger selection
of office furniture at better prices than most retail outlets.
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Where are you located?
OfficeFurniture.com
is a National Business Furniture company, which was founded in 1975 in Milwaukee,
Wisconsin. Although Milwaukee is still our corporate headquarters, we now have other
offices throughout the United States including Atlanta, Dallas, Los Angeles and
New York.
OfficeFurniture.com
735 N. Water St. Ste. 400
PO Box 510050
Milwaukee, WI 53203-0017
phone:
800-933-0053
fax:
800-468-1526
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What is your 800 number/fax number?
OfficeFurniture.com
maintains a toll free number for sales orders and customer service inquiries. Please
call
800-933-0053
to contact a representative or fax us at
800-468-1526
.
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What are your phone hours?
Sales Phone Hours:
Mon.-Fri.
6:30 am-8 pm
., Sat.
8 am-8 pm
, Sun.
8 am-6 pm
,
Central
Time
Customer Services Hours:
Mon.-Fri.
6:30 am-8 pm
,
Central
Time
Call
800-933-0053
or
email
us for product quotations, billing inquiries or for any other questions.
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Who do I contact for customer service?
We strive to carry quality brands and deliver your new furniture in perfect condition.
If you need service on furniture, we will do everything we can to help you. Often
the manufacturer wants to be contacted directly. The manufacturer usually handles
part replacements, etc. There will be a note in the literature that comes with your
new furniture that will direct you on who to call in the event that service replacement
is needed. If this information is not available, please call us at
800-933-0053
or
email
us for product quotations, billing inquiries, product inquiries or for any other
issues.
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Does your company have Spanish speaking
representatives?
If you need sales or customer service assistance in Spanish, please contact Jamie
Koester at 1-800-558-1526.
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¿Se habla español?
Si Ud. necesita ayuda con las ventas o los servicios, por favor habla con Jamie
Koester 1-800-558-1526.
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Does your company have paper catalogs?
We do not print an
OfficeFurniture.com
catalog. Our full selection is shown on our website. However, we can send you catalogs
from our related companies, National Business Furniture (office furniture), Alfax (school furniture)
and
Dallas Midwest (church furniture). Call
800-933-0053
and we’ll send you a free catalog today!
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Can we get a brochure from the
manufacturer?
Yes, call our representatives at
800-933-0053
and they will send you free manufacturers' brochures today!
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Do you offer free fabric samples?
Yes, most of our popular vendors have finish and fabric samples available. To order
online, click on the "Free Color Samples" link or a swatch on a product page. Select
the sample(s) you wish to order, enter your shipping information and submit your
order. You can also call
800-933-0053
to place your order. Your swatches should arrive within 3-5 business days.
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Do you have any information on ergonomics?
Ergonomic chairs provide support by offering multiple adjustability options to best
suit your needs. Ergonomics is difficult to define but basically means getting as
much adjustability as possible to maximize productivity by reducing operator fatigue
and discomfort. Seat height, arm height, lumbar support, tension control and knee-tilt
adjustments in chairs all aid in ergonomics support. Refer to the guide below to
help choose an ergonomic chair. This diagram shows 11 of the most popular adjustments
to look for when ordering.
Although no chair is going to solve critical back problems, there are chairs available
that will help aid in back support. Those chairs will usually have lumbar support
built in; or they will have an adjustable back which can pivot in and out and up
and down to better fit a customer's back. Call
800-933-0053
for assistance or
click here
to view our Ergonomic Office Chairs category.
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Do you have an Affiliate program?
Our
Affiliate Program
is a dynamic way for you to make extra cash from your website simply by linking
to
OfficeFurniture.com
and enhancing your site with great office furniture from an experienced online leader.
We have partnered with LinkShare to manage the program and LinkShare will provide
you with useful tracking metrics. They will monitor traffic coming from your site
to ours, and they will provide you with daily reports so you can see how the links
you have chosen are working for you. If you're already a Linkshare member, click here to join our program. Otherwise, click here to create a Linkshare account and then join
our program. Please contact us with any questions or read
more information
about it online.
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Do you have a GSA Contract?
OfficeFurniture.com is skilled at serving our federal government customers and processing
your orders. Through our impressive selection, most needs can be met. If, however,
you should require GSA Approved items, please visit our partner site, National Business Furniture, for
a full selection of GSA Approved items. NBF's commercial contract (#GS-27F-0024V)
covers hundreds of office furniture products with specified GSA discounts. For more
information visit NBF.com or call our GSA specialists
at 1-800-558-1010.
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Order Information
How do I place an order with
OfficeFurniture.com
?
We want you to feel comfortable placing your order. You can use our secure online
ordering system or simply call us during regular business hours. You are also welcome
to mail or fax your order to us.
OfficeFurniture.com
735 N. Water St. Ste 400
PO Box 510050
Milwaukee, WI 53203-0017
phone:
800-933-0053
fax:
800-468-1526
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How is my personal information protected/What
is your privacy policy?
OfficeFurniture.com
is dedicated to protecting the privacy of our customers and follows industry standard
best practices to do so.
OfficeFurniture.com
does NOT rent or sell email addresses or phone numbers.
Click here
to view our complete privacy policy.
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How do I check the status of my order
or track my order?
There are three ways to check your order status:
Use our online
Order Status
tool
Email
us
Call us at
800-933-0053
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What are my Confirmation number and
Order number?
Your Confirmation number is generated when you place your order online. It is included
on the Checkout – Receipt page of our website and is included in the Confirmation
email we immediately send to you. Your Order Number is included in the Acknowledgment
email we send to you after we have processed your order.
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What types of payment are accepted?
Our website accepts orders using Visa, MasterCard, American Express and Discover
cards. By phone, we can also accept Money Orders and Wire Transfers. Sorry, we do
not accept C.O.D. orders.
To place your order using a Purchase Order, please call us at 800-933-0053. Generally, we will only accept purchase orders from previous business customers, Government agencies, Schools and large well-rated businesses.
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Is sales tax charged?
We only charge sales tax on items shipped to Wisconsin, Nevada and California.
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Are there volume discounts available?
Call our representatives at
800-933-0053
for volume purchase pricing.
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Why won't your website accept
my credit card?
To protect your credit card information, we validate the information you provide
during the checkout process. If you received an error message during checkout, please
confirm that the following information exactly matches your credit card:
Credit card number
Expiration date
Name on card
Billing address (must match the billing address
of your credit card)
If you are still having problems please try another credit card or call us at
800-933-0053
.
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Do you offer any leasing options?
The order must be a minimum of $2,000 including delivery. Different payment plans
to meet your needs can be arranged.
OfficeFurniture.com
's rates are among the lowest in the country. Call for rates and details
800-933-0053
. We are not able to offer leasing on orders shipping to residences.
|
Equipment Cost |
24 Mo. |
36 Mo. |
48 Mo. |
60 Mo. |
|
$2,000 - $5,000 |
.0508 |
.0354 |
.0286 |
.0243 |
|
$5,001 - $10,000 |
.0499 |
.0349 |
.0280 |
.0238 |
|
$10,001 - $25,000 |
.0490 |
.0346 |
.0273 |
.0233 |
|
$25,001 - $50,000 |
.0486 |
.0344 |
.0271 |
.0230 |
Example: $4,491 Furniture package; 36 Month lease: Monthly payments equal .0354
X $4,491 = $159/Mo.
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Shipping/Delivery Information
What is your shipping/delivery policy?
Currently we deliver to all 50 U.S. States, the District of Columbia and U.S. Territories.
We will not charge delivery on any items shipped to the 48 contiguous U.S. States
(including Washington D.C.). However, delivery charges will be applied on shipments
to Alaska, Hawaii and U.S. Territories. We do not deliver to P.O. boxes, international
addresses or APO addresses. A U.S. consolidation point and a TCN# is required for
overseas destinations. Please call us at
800-933-0053
with any questions.
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What does free delivery mean?
All products on OfficeFurniture.com are offered with free delivery included in the
merchandise price. This means that there are no additional charges to you for UPS,
FedEx, and common carrier tailgate delivery.
For UPS or FedEx deliveries, your merchandise will be brought inside your building.
For items that are too large to ship via UPS or FedEx, free tailgate delivery is
included, meaning your furniture will be delivered to your delivery dock. If no
dock is available, you will be responsible for taking the furniture off of the delivery
truck.
Inside delivery services for these larger items is available for an additional charge.
These optional charges will be shown once you add products to your shopping cart.
For large orders requiring inside delivery, we strongly suggest you call to discuss
your needs so we can apply all appropriate discounts.
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If I am not able to receive a delivery,
will
OfficeFurniture.com
leave the merchandise at my door or in a spot that I specify?
Furniture that ships via UPS or FedEx Ground typically will be left at your door
if you are not there at the time of delivery. However, Common carrier deliveries
require you to be present at the time of delivery. If needed, we can arrange for
the trucking company to call 24 hours prior to delivery so that you will know when
to expect them.
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How will my furniture be delivered?
Shipping methods vary depending upon the size of the item(s) being ordered. Product
specific information is available on each product page. Please call us at
800-933-0053
with any delivery questions or special instructions.
UPS/FedEx deliveries:
UPS and FedEx deliveries will be brought inside your building. If you require additional
services, please call
800-933-0053
and we can help!
Common carrier deliveries:
Your order will be shipped with free tailgate delivery included, meaning the furniture
will be delivered to your dock. If there is no delivery dock at your business or
home office, you will be responsible for taking the furniture from the tailgate
of the delivery truck.
For an additional charge, inside delivery services are available. These optional
charges will be shown once you add products to your shopping cart. For orders of
over $5000 requiring inside delivery, we strongly suggest you call to discuss your
needs so we can apply all appropriate discounts.
If you have special needs or questions, tell us in the shipping instructions/order
comments area during checkout or call us at
800-933-0053
to discuss. If needed, we can arrange for the trucking company to call 24 hours
prior to delivery so that you will know when to expect them.
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May I request a morning delivery?
Because delivery times are scheduled at the discretion of the carrier used for your
order, we cannot accept requests for specific delivery times.
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When will my order ship?
Delivery times are indicated on the product page for each of the items on our website.
The majority of the products on our site will be delivered to you in 1-2 weeks.
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Is it possible to receive my product
faster than 1-2 weeks?
Yes, we offer a wide selection of office furniture that is available to ship today.
Click here
to view or call
800-933-0053
to speak to one of our office furniture specialists for pricing and availability.
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After the Sale Information
How do I assemble my product?
Basic tools are required to assemble most products. Generally, you'll need a screw
driver and possibly a hammer.
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Do you have instructions for
assembling the item?
Instructions will come with the item. If you have any questions call our Customer
Service at
800-933-0053
for assistance.
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Is professional assembly available?
Yes, we work with assembly firms throughout the United States. Please call
800-933-0053
and an Inside Sales representative will refer you.
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What is your warranty/guarantee
policy?
We proudly offer a
9 year guarantee
that all products are accurately described and will give you the service you expect.
If there are any problems with the quality of the materials or workmanship, we will
adjust, repair or replace to your satisfaction.
Normal wear or chairs used 24 hours per day are excluded. Orders over $15,000 and
products with electronic components are subject to manufacturer's warranty. The
guarantee does not include color matching. If there is a question, please request
free color samples prior to placing your order.
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What is the cancellation policy?
If we are able to cancel your order before it is produced and/or shipped, there
is not a charge for the cancellation. If the product has been shipped, you will
be responsible for all inbound and outbound shipping charges. These charges will
be deducted from your refund. Cancellations or returns must be authorized in advance.
Please call
800-933-0053
and a Customer Service representative will assess the situation and, if need be,
issue a return authorization.
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What is the return policy?
In the unlikely event that your order arrives damaged, we will repair or replace
the parts necessary to your full satisfaction. If an item needs to be returned at
your request, restocking fees and actual round trip shipping costs may be charged.
Please save your boxes and call
800-933-0053. A Customer Service representative will assess your situation. If you have any
doubts about color matching, please request free color samples prior to placing
your order.
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What if something is wrong with the
furniture (damaged/missing part)?
We strive to carry quality brands and deliver your new furniture in perfect condition.
If something is wrong with your furniture, we will do everything we can to help
you. Often the manufacturer wants to be contacted directly. The manufacturer usually
handles part replacements. There will be a note in the literature that comes with
your furniture that will direct you on who to call in the event that parts are needed.
If this information is not available or if you have any questions, please call us
at
800-933-0053
or
email
us.
We proudly offer a 9 year guarantee that all products are accurately described and
will give you the service you expect. If there are any problems with the quality
of the materials or workmanship, we will adjust, repair or replace to your satisfaction.
Orders over $15,000 and products with electronic components are subject to manufacturer's
warranty. The guarantee does not include color matching. If there is a question,
please request free color samples prior to placing your order.
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Who do I contact about billing questions?
Please call
800-933-0053
or
email
us and a Customer Service representative will be able to assist you.
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|