Frequently Asked Questions

Company Information



Why buy from OfficeFurniture.com?
Do you have a store?
Where are you located?
What is your 800 number/fax number?
What are your phone hours?
Who do I contact for customer service?
Does your company have Spanish speaking representatives?
¿Se habla español?
Does your company have paper catalogs?
Can we get a brochure from the manufacturer?
Do you offer free fabric samples?
Do you have any information on ergonomics?
Do you have an Affiliate program?
Do you have a GSA Contract?
Price Match Promise
Where are your vendors located?

Order Information



How do I place an order with OfficeFurniture.com?
How is my personal information protected/What is your privacy policy?
How do I check the status of my order or track my order?
What are my Confirmation number and Order number?
What types of payment are accepted?
Is sales tax charged?
Why won't your website accept my credit card?
Are there volume discounts available?
Do you offer any leasing options?
Are the prices advertised on OfficeFurniture.com guaranteed?
What is Proposition 65?

Shipping/Delivery Information



What is your shipping policy?
What does free shipping mean?
If I am not able to receive a shipment, will OfficeFurniture.com leave the merchandise at my door or in a spot that I specify?
How will my furniture be shipped?
May I request a morning delivery?
When will my order ship?
Is it possible to receive my product faster than 1-2 weeks?
Do you ship items to Canada?
Where does my furniture ship from?

After the Sale Information



How do I assemble my product?
Do you have instructions for assembling the item?
Is professional assembly available?
What is your warranty/guarantee policy?
Who is ERC?
What is the cancellation policy?
What is the return policy?
What if something is wrong with the furniture (damaged/missing part)?

Company Information



Why buy from OfficeFurniture.com?
Unbeatable Service!
Free Shipping!
9-year guarantee!
Huge Selection!
Great Prices!
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Do you have a store?
We do not have a physical store. Selling online allows us to offer a larger selection of office furniture at better prices than most retail outlets.
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Where are you located?
OfficeFurniture.com
800 South 70th Street
West Allis, WI 53214
phone: 800-933-0053
fax: 800-468-1526
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What is your 800 number/fax number?
OfficeFurniture.com maintains a toll free number for sales orders and customer service inquiries. Please call 800-933-0053 to contact a representative or fax us at 800-468-1526.
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What are your phone hours?
OfficeFurniture.com is now available to take your sales and customer service calls 24/7. You can also email us for product quotations, billing inquiries or for any other questions.

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Who do I contact for customer service?
We strive to carry quality brands and deliver your new furniture in perfect condition. If you need service on furniture, we will do everything we can to help you. Often the manufacturer wants to be contacted directly. The manufacturer usually handles part replacements, etc. There will be a note in the literature that comes with your new furniture that will direct you on who to call in the event that service replacement is needed. If this information is not available, please call us at 800-933-0053 or email us for product quotations, billing inquiries, product inquiries or for any other issues.
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Does your company have Spanish speaking representatives?
If you need sales or customer service assistance in Spanish, please contact Jamie Bechtel at 1-800-972-6570.
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¿Se habla español?
Si Ud. necesita ayuda con las ventas o los servicios, por favor habla con Jamie Bechtel 1-800-972-6570.
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Does your company have paper catalogs?
We do not print an OfficeFurniture.com catalog. Our full selection is shown on our website.
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Can we get a brochure from the manufacturer?
Yes, call our representatives at 800-933-0053 and they will send you free manufacturers' brochures today!
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Do you offer free fabric samples?
Yes, most of our popular vendors have finish and fabric samples available. To order online, click on the "Free Color Samples" link or a swatch on a product page. Select the sample(s) you wish to order, enter your shipping information and submit your order. You can also call 800-933-0053 to place your order. Your swatches should arrive within 3-5 business days.
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Do you have any information on ergonomics?
Ergonomic chairs provide support by offering multiple adjustability options to best suit your needs. Ergonomics is difficult to define but basically means getting as much adjustability as possible to maximize productivity by reducing operator fatigue and discomfort. Seat height, arm height, lumbar support, tension control and knee-tilt adjustments in chairs all aid in ergonomics support.

Although no chair is going to solve critical back problems, there are chairs available that will help aid in back support. Those chairs will usually have lumbar support built in; or they will have an adjustable back which can pivot in and out and up and down to better fit a customer's back. Call 800-933-0053 for assistance or click here to view our Ergonomic Office Chairs category.
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Do you have an Affiliate program?
Our Affiliate Program is a dynamic way for you to make extra cash from your website simply by linking to OfficeFurniture.com and enhancing your site with great office furniture from an experienced online leader. We have partnered with LinkShare to manage the program and LinkShare will provide you with useful tracking metrics. They will monitor traffic coming from your site to ours, and they will provide you with daily reports so you can see how the links you have chosen are working for you. If you're already a Linkshare member, click here to join our program. Otherwise, click here to create a Linkshare account and then join our program. Please contact us with any questions or read more information about it online.
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Do you have a GSA Contract?
OfficeFurniture.com is skilled at serving our federal government customers and processing your orders. Through our impressive selection, most needs can be met. All open market purchases are welcome. Your Government Purchasing Card is accepted and with our competitive prices we can work within your P-card limit

OfficeFurniture.com is CCR and ORCA registered. Our DUNS # is 02-715-6954 and our Cage Code is 1UW98. OfficeFurniture.com is considered a large company.
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Price Match Promise
We are committed to offering you the best possible price. If you find a lower price elsewhere within 60 days of your purchase we will refund the difference.

  • The item must be identical, including model number, components and U.S. warranty.
  • The item must be in new factory condition and in stock and available for purchase at that price from an authorized U.S. reseller.
  • Our Lowest Price Guarantee applies to lowest price inclusive of delivery; does not apply to sales tax. It does not apply to auction websites, private sales, special orders, typographical errors, clearance sales, liquidation sales, or mail-in rebate offers.
  • Offer valid only in the 48 contiguous states.
  • Price Match Promise does not apply to products from Sauder, Bush Furniture, Bush Business Furniture, Parker House or any products from third-party retailers sold via website marketplaces.

Please call 800-933-0053 for details.
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Where are your vendors located?
OfficeFurniture.com vendors are located throughout North America.
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Order Information



How do I place an order with OfficeFurniture.com?
We want you to feel comfortable placing your order. You can use our secure online ordering system or simply call us during regular business hours. You are also welcome to mail or fax your order to us.

OfficeFurniture.com
800 South 70th Street
West Allis, WI 53214
phone: 800-933-0053
fax: 800-468-1526
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How is my personal information protected/What is your privacy policy?
OfficeFurniture.com is dedicated to protecting the privacy of our customers and follows industry standard best practices to do so. OfficeFurniture.com does NOT rent or sell email addresses or phone numbers. Click here to view our complete privacy policy.
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How do I check the status of my order or track my order?
There are three ways to check your order status:
Use our online Order Status tool
Email us
Call us at 800-933-0053
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What are my Confirmation number and Order number?
Your Confirmation number is generated when you place your order online. It is included on the Checkout – Receipt page of our website and is included in the Confirmation email we immediately send to you. Your Order Number is included in the Acknowledgment email we send to you after we have processed your order.
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What types of payment are accepted?
Our website accepts orders using Visa, MasterCard, American Express and Discover cards. By phone, we can also accept Money Orders and Wire Transfers. Sorry, we do not accept C.O.D. orders.

To place your order using a Purchase Order, please call us at 800-933-0053. Generally, we will only accept purchase orders from previous business customers, Government agencies, Schools and large well-rated businesses.
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Is sales tax charged?
We only charge sales tax on items shipped to Wisconsin, Nevada and California.

Based on the Interstate Commerce Clause, we do not collect sales and use tax in states where we don’t have a physical presence. But in some cases the tax may still be due. Please consult your state tax agency to determine whether the tax is due and where to remit the tax.
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Why won't your website accept my credit card?
To protect your credit card information, we validate the information you provide during the checkout process. If you received an error message during checkout, please confirm that the following information exactly matches your credit card:
Credit card number
Expiration date
Name on card
Billing address (must match the billing address of your credit card)

If you are still having problems please try another credit card or call us at 800-933-0053
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Are there volume discounts available?
Call our representatives at 800-933-0053 for volume purchase pricing, and please note that certain vendors such as Parker House already allow us to offer the best possible price, and we are unable to offer volume discounts on those products.
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Do you offer any leasing options?
The order must be a minimum of $2,000. Different payment plans to meet your needs can be arranged. OfficeFurniture.com's rates are among the lowest in the country. Call for rates and details 800-933-0053. We are not able to offer leasing on orders shipping to residences.
Equipment Cost24 Mo.36 Mo.48 Mo.60 Mo.
$2,000 - $5,000.0508.0354.0286.0243
$5,001 - $10,000 .0499 .0349 .0280 .0238
$10,001 - $25,000 .0490 .0346 .0273 .0233
$25,001 - $50,000 .0486 .0344 .0271 .0230

Example: $4,491 Furniture package; 36 Month lease: Monthly payments equal .0354 X $4,491 = $159/Mo.
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Are the prices advertised on OfficeFurniture.com guaranteed?
All advertised prices are subject to change without prior notice.
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What is Proposition 65? Proposition 65 requires that certain products be labeled with warnings if those products contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. If applicable, our products will contain clear warning labels on the packaging materials and you may contact us if you wish to return the items.
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Shipping/Delivery Information



What is your shipping policy?
Currently we ship to all 50 U.S. States, the District of Columbia and U.S. Territories. We will not charge shipping on any items shipped to the 48 contiguous U.S. States (including Washington D.C.). However, shipping charges will be applied on shipments to Alaska, Hawaii, U.S. islands and U.S. Territories. We do not ship to P.O. boxes, international addresses or APO addresses. A U.S. consolidation point and a TCN# is required for overseas destinations. Please call us at 800-933-0053 with any questions.
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What does free shipping mean?
All products on OfficeFurniture.com are offered with free shipping included in the merchandise price. This means that there are no additional charges to you for UPS, FedEx, and common carrier tailgate delivery.

For UPS or FedEx deliveries, your merchandise will be brought inside your building. For items that are too large to ship via UPS or FedEx, free tailgate delivery is included, meaning your furniture will be shipped to your receiving dock. If no dock is available, you will be responsible for taking the furniture off of the delivery truck.

Inside delivery services for these larger items is available for an additional charge. These optional charges will be shown once you add products to your shopping cart. For large orders requiring inside delivery, we strongly suggest you call to discuss your needs so that we can apply all appropriate discounts.
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If I am not able to receive a shipment, will OfficeFurniture.com leave the merchandise at my door or in a spot that I specify?
Furniture that ships via UPS or FedEx Ground typically will be left at your door if you are not there at the time of delivery. However, Common carrier deliveries require you to be present at the time of delivery. If needed, we can arrange for the trucking company to call 24 hours prior to delivery so that you will know when to expect them.
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How will my furniture be shipped?
Shipping methods vary depending upon the size of the item(s) being ordered. Product specific information is available on each product page. Please call us at 800-933-0053 with any shipping questions or special instructions.

UPS/FedEx deliveries:
UPS and FedEx deliveries will be brought inside your building. If you require additional services, please call 800-933-0053 and we can help!

Common carrier shipments:
Your order will be shipped with free tailgate delivery included, meaning the furniture will be delivered to your dock. If there is no delivery dock at your business or home office, you will be responsible for taking the furniture from the tailgate of the delivery truck.

For an additional charge, inside delivery services are available. These optional charges will be shown once you add products to your shopping cart. For orders of over $5000 requiring inside delivery, we strongly suggest you call to discuss your needs so we can apply all appropriate discounts.

Please note that for the following vendors, inside delivery is offered free of charge: Parker House, Aspen Home, and Hooker.

If you have special needs or questions, tell us in the shipping instructions/order comments area during checkout or call us at 800-933-0053 to discuss. If needed, we can arrange for the trucking company to call 24 hours prior to delivery so that you will know when to expect them.


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May I request a morning delivery?
Because delivery times are scheduled at the discretion of the carrier used for your order, we cannot accept requests for specific delivery times.
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When will my order ship?
Shipping times are indicated on the product page for each of the items on our website. Many products are labeled "Ships Today" and will be delivered within 2-5 days. The majority of the remaining products on our site will be delivered to you in 1-2 weeks.
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Is it possible to receive my product faster than 1-2 weeks?
Yes, we offer a wide selection of office furniture that is available to ship today. Click here to view or call 800-933-0053 to speak to one of our office furniture specialists for pricing and availability.
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Do you ship items to Canada?
Our sister company, National Business Furniture, LTD., is located near Toronto, Ontario and ships products to most locations in Canada. Please visit our website or call our friendly staff at 888-780-2280.
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Where does my furniture ship from? OfficeFurniture.com ships from a variety of vendors and our own warehouses.
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After the Sale Information



How do I assemble my product?
Basic tools are required to assemble most products. Generally, you'll need a screw driver and possibly a hammer.
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Do you have instructions for assembling the item?
Instructions will come with the item. If you have any questions call our Customer Service at 800-933-0053 for assistance.
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Is professional assembly available?
Yes, we work with assembly firms throughout the United States. Please call 800-933-0053 and an Inside Sales representative will assist you.
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What is your warranty/guarantee policy?
We proudly offer a 9 year guarantee that all products are accurately described and will give you the service you expect. If there are any problems with the quality of the materials or workmanship, we will adjust, repair or replace to your satisfaction.

Normal wear or chairs used 24 hours per day are excluded. Orders over $15,000 and products with electronic components are subject to manufacturer's warranty. The guarantee does not include color matching. If you have a question regarding colors, please request free color samples prior to placing your order.
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Who is ERC?
ERC is a Customer Satisfaction research firm contracted by OfficeFurniture.com to conduct survey research in order to help us better understand how we can improve our service to customers like you. The surveys are triggered by a service event, so any contact you receive from ERC will be specific to your existing relationship with OfficeFurniture.com. These surveys are designed to be brief since your time is very important. We try to gather as much actionable information as possible to evaluate our overall service to our customers and to make the necessary improvements to get better. Your feedback about our services is extremely important to us. If you would like to know more about ERC, the company we’ve contracted to conduct these surveys, please go to www.ercbpo.com.
Thank you for your participation. We greatly appreciate your business.
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What is the cancellation policy?
If we are able to cancel your order before it is produced and/or shipped, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund. Cancellations or returns must be authorized in advance. Please call 800-933-0053 and a Customer Service representative will assess the situation and, if need be, issue a return authorization.
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What is the return policy?
If an item needs to be returned at your request, round trip shipping costs and restocking fees will be charged (restocking fees vary depending on situation). Returns are only accepted within 30 days of receipt and ready to assemble products cannot be returned once they are assembled. The product must be in original packaging and re-sellable condition in order to be returned. Please call 800-933-0053 and a Customer Service Representative will assess your situation. Officefurniture.com will facilitate the return of the product through the correct carrier and provide any necessary paperwork. Once the merchandise is received, a refund will be issued in the same method payment was made. If you have any doubts about color matching, please request free color samples prior to placing your order.
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What if something is wrong with the furniture (damaged/missing part)?
We strive to carry quality brands and deliver your new furniture in perfect condition. If something is wrong with your furniture, we will do everything we can to help you. Often the manufacturer wants to be contacted directly. The manufacturer usually handles part replacements. There will be a note in the literature that comes with your furniture that will direct you on who to call in the event that parts are needed. If this information is not available or if you have any questions, please call us at 800-933-0053 or email us.

We proudly offer a 9 year guarantee that all products are accurately described and will give you the service you expect. If there are any problems with the quality of the materials or workmanship, we will adjust, repair or replace to your satisfaction. Orders over $15,000 and products with electronic components are subject to manufacturer's warranty. The guarantee does not include color matching. If there is a question, please request free color samples prior to placing your order.

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