Wonderful question Stacie, We guarantee that all products are accurately described and will give you the service you expect. If there are any problems with the quality of the materials or workmanship of a product, we will adjust, repair, or replace to your satisfaction.
Normal wear, or chairs that are used 24 hours a day, are excluded. Orders over $15,000 and products with electronic components are subject to the manufacturer's warranty. The guarantee does not include color matching (please request free color samples before you order to ensure good color selection).
Answered on 9/26/2017 by Anonymous