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Guarantee and Return Policy

We guarantee that all products are accurately described and will give you the service you expect. If there are any problems with the quality of the materials or workmanship of a product, we will adjust, repair, or replace based on our assessment.

Exclusions

Normal wear, or chairs that are used 24 hours a day, are excluded. Orders over $15,000 and products with electronic components are subject to the manufacturer’s warranty. The guarantee does not include color matching (please request free color samples before you order to ensure good color selection).

Custom orders are subject to discretion. Please call 800-933-0053 for details.

*All returns, replacements and repairs are subject to our discretion and we do not guarantee that we will be able to replace or repair every part, especially if there was no noted damage on the bill of lading.

How to Return an Item or Order

If an item needs to be returned at your request, round trip shipping costs and restocking fees will be charged (restocking fees vary depending on situation). Returns are only accepted within 30 days of receipt and ready to assemble products cannot be returned once they are assembled. The product must be in original packaging and re-sellable condition in order to be returned. Please call 800-933-0053 and a Customer Service Representative will assess your situation. Officefurniture.com will facilitate the return of the product through the correct carrier and provide any necessary paperwork. Once the merchandise is received, a refund will be issued in the same method payment was made. If you have any doubts about color matching, please request free color samples prior to placing your order.

What if something is wrong with the furniture (damaged/missing part)?

We guarantee that all products are accurately described and will give you the service you expect. If there are any problems with the quality of the materials or workmanship of a product, we will adjust, repair, or replace based on our assessment.

*See exclusions above.

Order Replacement Parts

We strive to carry quality brands and deliver your new furniture in perfect condition. If something is wrong with your furniture, we will do everything we can to help you. Often the manufacturer wants to be contacted directly. The manufacturer usually handles part replacements. There will be a note in the literature that comes with your furniture that will direct you on who to call if parts are needed. If this information is not available or if you have any questions, please call us at 800-933-0053 or email us.

Canceling an Item or Order

If we can cancel your order before it is produced and/or shipped, there is no charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund. Cancellations or returns must be authorized in advance. Please call 800-933-0053 and a Customer Service representative will assess the situation and, if need be, issue a return authorization.

Canceling Backordered or Discontinued Items

If you are canceling an order due to backorder or discontinuation, please contact our customer service department to confirm the back-order date before making your final decision. A back order or discontinuation of a product does not mean that your item/order is affected.


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