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Shipping Information

Where we ship

OfficeFurniture.com ships products to all 50 US states, the District of Columbia, and US territories. We do not ship to PO boxes, international addresses, or APO addresses. A US consolidation point and a TCN number is required for overseas destinations.

Shipping methods and times

Shipping methods vary depending upon the size of the item(s) being delivered. Product-specific information is available on each product page. Shipping times are indicated on the product page for each item on our website. Most products will be delivered in 1–2 weeks. If additional delivery services are selected this time may be extended by up to two weeks.

Items that ship by freight carrier will be required to be delivered to a loading dock. If a loading dock is not available, you would be responsible to remove the items from the tailgate and lift it down to the ground level.

Additional delivery services are available for a fee. If you have any questions, please contact one of our furniture consultants at 800-933-0053.

Free shipping

We offer free shipping on all OfficeFurniture.com products. It's included in the merchandise price, so there are no additional charges to you for UPS, FedEx, and common carrier tailgate delivery.

We do not charge shipping on any items shipped to the 48 contiguous US states (including Washington, DC). Shipping charges are applied on shipments to Alaska, Hawaii, US islands and US territories. Submit your order and our sales team will respond with a shipping quote for your approval prior to processing any orders shipping to these specific states and territories.

Payment Options

Our website accepts orders using Visa, MasterCard, American Express and Discover cards. By phone, we can also accept Money Orders and Wire Transfers. Sorry, we do not accept C.O.D. orders.

To place your order using a Purchase Order, please call us at 800-933-0053. Generally, we will only accept purchase orders from previous business customers, government agencies, schools and large well-rated businesses.

Promotional Codes

You are only allowed to redeem one promotional offer per order. If you have any questions, please give us a call at 800-933-0053.

Ships Today Items

Many products are labeled "ships today" and will be delivered in 2–5 days. Due to the speed of shipping, return fees would apply on confirmed orders requiring cancellation

Shipping to Canada

We do not ship to Canada.

Ground Shipping

Some products that meet specific size requirements may ship via a ground carrier (generally USPS, FedEx, or UPS). Delivery times will depend on the local delivery schedule of the carrier and it may not be possible to make an appointment. Generally, ground delivery is available Monday to Friday 7am to 6pm. A signature is not typically required: if the customer is not at home to accept delivery, the product will be left if it is safe to do so. If a signature is required, the product will not be left at the address. Please note that deliveries cannot be made to a PO Box.

If the shipping address is a business address, delivery will be attempted only during normal business hours Monday to Friday.

Please note that if you purchase multiple Ground Shipping items, they may be shipped via common carrier at the discretion of the manufacturer. You would then be required to follow the common carrier shipping rules.

UPS and FedEx Deliveries

Your merchandise is brought inside your building. If you are unable to receive a UPS or FedEx Ground shipment, it will usually be left at your door.

Tracking Packages

Tracking information for your furniture comes in a separate email once your product has shipped. You can also log into your account to view your order and tracking details.

Expedited Shipping

Yes, we offer a wide selection of office furniture that is available to ship today. Click here to view or call 800-933-0053 to speak to one of our office furniture consultants for pricing and availability.

Delivery Information

Listed below are our different types of shipping and delivery options. Please review carefully to make sure that you are set up to have your furniture delivered to your expectations and in the way that you expect.

Tailgate Shipping

If your merchandise is too large to ship via UPS or FedEx, you receive free tailgate shipping via a freight truck. This means your furniture will be shipped to your receiving dock, where you are responsible for taking the furniture off the freight truck. If you don’t have a receiving dock, you are still responsible for taking the furniture off the freight truck. Prior to signing the paperwork provided by the freight company, be sure to inspect all packages and note any discrepancies.

*IMPORTANT: Freight truck shipments require you to be present at the time of arrival to your location. If needed, we can arrange for the trucking company to call 24 hours prior to delivery so you know when to expect them.

Inside Delivery

Inside delivery services are available for an additional charge for both fully assembled and ready to assemble products (RTA). This is the option we recommend if you are unable to take your furniture off the freight truck. Our delivery service will lower your merchandise off the truck and deliver the merchandise to your room of choice. Ensure that you fully inspect the product prior to acceptance by opening the boxes and note any damages to the cartons and/or products. Once merchandise is accepted we will repair, provide parts, or replace at our discretion.

Inside Delivery & Packaging Removal (Deluxe Delivery)

This is the option we recommend if you are unable to take your furniture off the delivery truck and do not want to dispose of packaging (fully assembled items only). Our delivery service will deliver merchandise to your room of choice. They will remove all packaging and place your item. Ensure that you fully inspect the product prior to acceptance and note any damages to the cartons or products. Once merchandise is accepted we will repair, provide parts, or replace at our discretion.

*IMPORTANT: Due to the nature of ready to assemble (RTA) furniture, we are only able to provide the inside delivery option. Deluxe and Whiteglove Deluxe options are not available. If you have any questions about this, please give us a call at 800-933-0053.

Inside Delivery & Furniture Setup (Whiteglove Deluxe)

Our whiteglove deluxe delivery service will deliver merchandise to your room of choice and remove all packaging (fully assembled items only). They will perform limited setup of products, so please ensure that you fully inspect the product prior to acceptance and note any damages to the cartons or product. Once merchandise is accepted we will repair, provide parts, or replace at our discretion. If you have questions if your product would qualify for this service level, please contact our sales associates at 800-933-0053.

Delivery to a Business Address

For ground shipments (FedEx, UPS or USPS), delivery to a business address will be carried out during normal business hours Monday to Friday only. A signature will be requested on delivery. The signature of a legal adult will be requested on delivery if staff is present. If not, the package will be left at the first threshold. The carrier is not required to match the signature to the name on the package.

Items that ship common carrier will be required to be delivered to a loading dock. If a loading dock is not available, you would be responsible to remove the items from the tailgate and lift it down to the ground level.

Once accepted and delivered we reserve the right to repair, replace, or send parts to resolve any situation of defect or damage.

Furniture Installation

Additional delivery services, such as furniture installation, are available for a fee. If you have any questions, please contact one of our sales associates at 800-933-0053.

Questions?

Call us to discuss your delivery needs, ask any shipping questions, or provide special instructions: 800-933-0053.


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